Customer Service Aims

The College Customer Services Aims are:

To always acknowledge and process complaints quickly and deal with them effectively
To build successful long-term relationships with our customers
To celebrate the success of all customers
To frequently assess our customers needs to ensure they are being met and to indicate areas for development or change
To identify our customer needs quickly and efficiently
To provide our staff with access to up-to-date and accurate information about and for the customers
To provide our staff with relevant training opportunities
To regularly seek our customers views and use their feedback to improve our services
To set standards that specify what our customers can expect from us and regularly publish our performance against these standards
To support our customers to access other relevant and related services through contact with us